Privacy policy
Your information, handled with care.
Effective September 30, 2026
reClaim 130 ("we", "us") helps Ontario homeowners prepare and file GST/HST new housing rebate claims. This policy explains what personal information we collect, why, who we share it with, and the choices you have. It applies to reclaim130.ca, our client portal, and our calls, emails and text messages. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Contact details: your name, email address, phone number and mailing address.
- Project details: the property address, how the home will be used, construction dates, construction costs, the value of the finished home, and the answers you give in our rebate estimator.
- Claim records: invoices, receipts, permits, purchase and lease agreements, construction photos, and the rebate forms and authorizations we prepare for you.
- Payment details: fees and payment status. Card numbers are handled by our payment processor, and we do not store them.
- Communications: records of our calls, emails and text messages with you.
- Website data: device, browser and usage information collected through cookies. See the cookie notice.
Why we use it
- To answer your questions, estimate your rebate and book your call.
- To prepare, review and file your rebate claim, and to respond to questions or reviews from the Canada Revenue Agency (CRA).
- To send your monthly progress statements and tell you what documents we still need.
- To send agreements, invoices and payment links, and to keep business and tax records.
- To send you information about the rebate and our services, where you have agreed to receive it.
- To keep our website and systems secure and to improve them.
We only collect what we need for these purposes, and we do not sell your personal information.
Consent
By giving us your information, for example by booking a call, completing a form or uploading documents, you consent to our using it as described here. You can withdraw consent at any time, subject to legal or contract limits. If you withdraw consent, we may no longer be able to file your claim.
We send marketing emails and text messages only with your consent, as required by Canada's Anti-Spam Legislation (CASL). Every message includes a way to unsubscribe. You can reply STOP to any text message to opt out of texts.
Who we share it with
The CRA. When you authorize us, we submit your claim and supporting documents to the CRA as your representative. The CRA administers both the federal and Ontario portions of the rebate.
Service providers. We use trusted companies to run our business. They may only use your information to provide their service to us:
| Purpose | Provider |
|---|---|
| Customer records, email and text messaging | HighLevel (GoHighLevel) |
| Secure document storage and your client folder | Dropbox |
| Electronic signatures | Dropbox Sign |
| Invoices and payments | Square |
| Call booking | Calendly |
| Connecting our systems | Zapier |
| Website hosting | Shopify |
| Sorting and reading documents | AI document-processing tools, with every file reviewed by a specialist |
| Advertising and site analytics | Meta (Facebook and Instagram) and similar tools |
Where required by law. We may disclose information when the law requires it, or to protect our rights or the safety of others.
Storage outside Canada
Some of our service providers store or process information outside Canada, mainly in the United States. While it is there, it is protected by contract but may be accessible to courts and authorities in that country under its laws.
How long we keep it
We keep claim records for at least six years after your claim is filed, in line with CRA record-keeping rules, so we can support you if the CRA reviews your claim. We keep enquiry details for people who do not become clients for up to two years, unless you ask us to delete them sooner. After that, we securely delete or anonymize the information.
How we protect it
We use access controls, encrypted connections, private client folders and staff confidentiality obligations. Only people who need your information to work on your file can see it. No system is completely secure, so please tell us right away if you think your information has been put at risk.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent. Email info@reclaim130.ca and we will respond within 30 days. We may need to confirm your identity first.
Contact and complaints
Our Privacy Officer answers questions about this policy: reClaim 130, 2-751 Merton Street, Toronto, ON M4S 1B4, info@reclaim130.ca. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Changes
We may update this policy. The effective date at the top shows when it last changed.